Privacy Policy

1. Who We Are

Les Installations Hors-Pair inc. (“we”, “our”, “us”) is an RBQ-licensed general contractor operating in the Laurentians since 1986. This policy explains how we handle your personal information in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

• NEQ: 1143653138
• RBQ: 2425-9368-46
• Address: 12101 rue Letellier, Montréal QC H3M 2Z9 — operations based in Morin-Heights, QC

2. Person in Charge of Information Protection

In accordance with Law 25, the person responsible for the protection of personal information is Jean-Yves Gervais, president. For any question or request, see the “Contact Us” section below.

3. Information We Collect

Information you provide directly:

• Name, phone number, email address
• Postal code or area, and project details (type of work, timeline)
• Information submitted through our forms, Facebook/Instagram lead forms (Meta Lead Ads), or text message (SMS)
• The content of communications you send us (phone, SMS, email)

Information collected automatically:

• Device and browser type
• IP address and approximate location
• Pages visited and interactions on the site
• Cookies and similar technologies

4. How We Use Your Information

• To call you back and respond to your quote request
• To prepare and follow up on an estimate or project
• To send you text messages (SMS) related to your request
• To improve our services and website
• To comply with our legal obligations

5. Consent to Communications (Phone and SMS)

By submitting your contact details through one of our forms or an ad, you consent to be contacted by phone and text message (SMS) regarding your request. Message and data rates from your carrier may apply. You may withdraw your consent at any time by replying STOP to a text, or by contacting us using the details below.

6. Information Sharing

We do not sell your personal information. We may share it with:

• Service providers who help us operate (Meta, Vercel, Telnyx for messaging, and BlueWise AI for follow-up automation)
• Authorities, when required by law

Some of these providers may process data outside Quebec. We take reasonable measures to ensure an adequate level of protection.

7. Retention

We keep your information for as long as needed to respond to your request, provide our services, and meet our legal obligations. You may request its deletion at any time.

8. Your Rights (Law 25)

Under Law 25 and applicable Canadian legislation, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw your consent to processing
• File a complaint with the Commission d’accès à l’information du Québec

9. Security

We use recognized security measures — encryption, secure servers, and access controls — to protect your information.

10. Cookies

We use cookies to improve your experience on the site. You can disable them in your browser settings, though some features may stop working.

11. Changes

We may update this policy. The “last updated” date at the top of the page indicates the most recent revision.

12. Contact Us

For any question or request regarding the protection of your information:

Phone: 514 291-8507

Mail: Les Installations Hors-Pair inc., 12101 rue Letellier, Montréal QC H3M 2Z9